Privacy Policy

Kasha Outdoor (“we”, “us”, “our”) operates www.kashaoutdoor.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have when you shop with us or browse our website.

1. Information We Collect

When you visit the Site or place an order, we may collect:

Contact details: name, email address, phone/WhatsApp number, billing and shipping address.
Order details: products purchased, order value, payment method, and delivery preferences.
Payment information: processed securely by our payment gateway partners. Kasha Outdoor does not store your full card, UPI, or net-banking credentials.
Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
Communication records: messages sent to us via email, WhatsApp, phone, or contact forms, including photos shared for order or damage-related queries.

2. How We Use Your Information

We use the information collected to:

Process, confirm, and deliver your orders, including custom-made playground, swing, and furniture items.
Communicate with you about order status, dispatch, delivery delays, or stock availability.
Process returns, refunds, replacements, and warranty claims.
Improve our products, website experience, and customer service.
Send order updates and, where you have consented, promotional offers. You may opt out of marketing messages at any time.
Comply with legal, tax, and regulatory obligations.

3. Cookies

Our Site uses cookies and similar technologies to keep items in your cart, remember your preferences, and understand how visitors use the Site. You can control or disable cookies through your browser settings; doing so may affect certain features of the Site.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

Logistics and courier partners (e.g., FedEx, Gati, Bluedart, and other transport partners) for the purpose of delivering your order.
Payment gateway providers to process payments securely.
Our website hosting and platform providers (WordPress/WooCommerce and related service providers) who help operate the Site.
Government or regulatory authorities where required by law.

5. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal and order information for as long as necessary to fulfil the purposes described in this policy, including record-keeping for accounting, warranty, and legal compliance purposes.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, and may withdraw consent for marketing communications, by contacting us using the details below. We will respond within a reasonable time.

8. Children’s Privacy

Our Site and products, including our playground equipment range, are intended for purchase by adults. We do not knowingly collect personal information from children. Parents or guardians should supervise children’s use of any device to access the Site.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised effective date.