Payment Policy

This Payment Policy explains the payment methods, terms, and security measures applicable to orders placed on www.kashaoutdoor.com for our Outdoor Furniture, Playground Equipment, Swings, and Bench ranges.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

Credit Cards and Debit Cards (Visa, MasterCard, RuPay, and other major networks)
UPI (Google Pay, PhonePe, Paytm, and other UPI apps)
Net Banking (all major Indian banks)
Digital wallets, where available at checkout

Note: please confirm and update this list to match the exact payment methods enabled in your WooCommerce/payment gateway settings, including whether Cash on Delivery (COD) or bank transfer (NEFT/RTGS) is offered.

2. Currency & Pricing

All prices displayed on the Site are listed in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise on the product page or invoice.

3. Payment Security

All online payments are processed through secure, PCI-DSS compliant payment gateway partners. Kasha Outdoor does not collect or store your complete card number, CVV, UPI PIN, or net-banking credentials on our servers; these are handled directly and securely by our payment gateway provider.

4. Order Confirmation

Your order is confirmed only once payment is successfully received and verified. A confirmation email/WhatsApp message with your order details will be sent once payment is confirmed.

5. Advance Payment for Custom & Made-to-Order Items

For products that are manufactured specifically for your order — such as custom Playground Systems, Multi Play Systems, and made-to-order Swings — full or partial advance payment may be required before production begins. The applicable payment terms will be communicated to you at the time of order confirmation.

6. Failed or Pending Payments

If a payment fails or remains in a pending state, the order will not be processed until payment is successfully completed. If an amount is debited from your account for a failed transaction, it is typically reversed by your bank or payment provider within 5-7 working days. Please contact us if the amount is not reversed within this period.

7. Invoices

A GST-compliant invoice will be shared with you via email along with your order confirmation and/or at the time of delivery.

8. Refunds

Where a refund is due as per our Return, Refund & Cancellation Policy, the amount will be credited to the original payment method used at checkout. Refund processing times may vary depending on your bank or payment provider.

9. Payment Disputes

If you notice any unauthorised or incorrect charge relating to an order on our Site, please contact us immediately so we can investigate and resolve the matter.